Privacy Policy
Privacy Policy
Last updated: September 2026
At V-IP, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it and the choices you have regarding your data.
V-IP is operated by Alphax Group Ltd trading as Voyager Studio.
For questions about this policy or how your personal information is used, contact:
Email: connect@voyagerstudio.co.uk
Information We Collect
We may collect information you provide when you:
- Place an order
- Create an account
- Contact us with an enquiry
- Request a quote
- Upload artwork or branding
- Sign up for marketing communications
- Use our website or interact with our products
This may include:
- Name
- Email address
- Telephone number
- Billing and delivery address
- Company or organisation name
- Order and transaction information
- Artwork, logos and other files supplied for your order
- Communications between you and V-IP
- Website usage and device information
- Marketing preferences
Payment information may be processed securely by our chosen payment provider. We do not normally store your full payment card details ourselves.
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Personalise and manufacture your products
- Deliver products to you
- Set up and manage NFC products, links or digital experiences where applicable
- Manage payments and refunds
- Communicate with you about your order
- Respond to enquiries and provide customer support
- Maintain and improve our website, products and services
- Prevent fraud and protect our business
- Maintain accounting and business records
- Send you marketing communications where permitted
Our Legal Basis for Using Your Information
Under UK data protection law, we need a lawful reason for using your personal information.
Depending on the situation, we may process your information because:
It is necessary to fulfil our contract with you
For example, processing an order, creating personalised merchandise or arranging delivery.
We have a legitimate business interest
For example, improving our services, responding to customer enquiries, preventing fraud and managing our business.
You have given us consent
For example, where you choose to receive certain marketing communications.
We have a legal obligation
For example, keeping financial and transaction records required by law.
Where we rely on consent, you can withdraw that consent at any time.
NFC Products & Digital Experiences
Some V-IP products include NFC technology which may direct users to websites, BrandLands, digital content, forms or other online experiences.
Depending on the experience, information may be collected when somebody taps or interacts with an NFC product.
This could include information such as:
- Interaction or tap information
- Device or browser information
- Approximate location derived from technical information
- Pages or experiences visited
- Form responses where information is voluntarily submitted
Where a V-IP product has been created for another business or organisation, that organisation may also be responsible for explaining how personal information collected through its campaign or experience is used.
Marketing
Where permitted, we may contact you about V-IP products, offers, services or updates that we think may be relevant to you.
You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us at:
We will not sell your personal information to third parties for their own marketing purposes.
Sharing Your Information
We may share personal information with trusted companies that help us operate our business, such as:
- Payment processors
- Delivery and courier companies
- Product manufacturers and print suppliers
- Website and ecommerce providers
- Hosting and technology providers
- Email and marketing platforms
- Analytics providers
- Professional advisers such as accountants or legal advisers
We only share information where reasonably necessary and expect suppliers handling personal information on our behalf to protect it appropriately.
We may also disclose information where required by law or where necessary to protect our legal rights.
International Data Transfers
Some of the technology and service providers we use may process information outside the United Kingdom.
Where personal data is transferred internationally, we take appropriate steps to ensure suitable protections are in place in accordance with UK data protection law.
How Long We Keep Your Information
We only keep personal information for as long as reasonably necessary for the purpose it was collected.
The amount of time we keep information may depend on:
- The type of information
- The nature of your order
- Our relationship with you
- Legal and accounting requirements
- Whether the information is required to resolve a dispute or protect our legal rights
When information is no longer required, we will securely delete or anonymise it where appropriate.
Cookies & Website Analytics
Our website may use cookies and similar technologies to:
- Make the website function correctly
- Remember preferences and shopping basket information
- Understand how visitors use the website
- Measure website performance
- Support marketing and advertising activity
Where required, we will ask for your consent before using non-essential cookies.
You can also manage cookies through your browser settings or our website cookie controls.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
Your Data Protection Rights
Depending on the circumstances, you may have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete certain information
- Ask us to restrict how your information is used
- Object to certain uses of your information
- Ask for certain information to be transferred to you or another organisation
- Withdraw consent where we rely on consent
If you would like to exercise any of these rights, contact:
We may need to confirm your identity before completing your request.
Your Right to Object
You have the right to object to certain uses of your personal information, particularly where we rely on legitimate interests or use your information for direct marketing.
If you object to direct marketing, we will stop using your information for that purpose.
Complaints
If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve the issue.
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.
Third-Party Websites
Our website and NFC experiences may contain links to websites operated by other organisations.
We are not responsible for the privacy practices of third-party websites and recommend reviewing their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.
Any updated version will be published on our website with the revised date shown at the top of this policy.
Contact Us
For any questions about this Privacy Policy or your personal information, contact:
V-IP / Voyager Studio
Email: connect@voyagerstudio.co.uk